Adam, Abdelmutalab Ibrahim Abdelrasul; Supervisor, Hadi Mohmed Eltigani; Co- Supervisor, Shambul Adlan Mohmed
(Sudan University of Science and Technology, 2016-05-10)
This study aimed to examine and evaluate the applicability and reliability of the SERVQUAL instrument in measuring higher education quality and to ascertain the relationship between expectations and perceptions of service ...