Abstract:
The main objective
of this research
is to study impact of the
application of ISO 9001 on the performance of sheikan insurance
&reinsurance company .
The research aims to test the following hypothesis :-
1-there
is
appositive
relationship
between
ISO
9000
implementation and the company performance
2-there
is
appositive
relationship
between
ISO
9000
implementation and the company market share
3-there
is
appositive
relationship
between
ISO
9000
implementation and the company profitability
The finding of the study
indicate that all the hypothesis
mentioned above are accepted .
The
research
concludes
with
the
most
important
recommendations these are :-
1-much effort is to be exerted in order to ensure continuity
application of total quality management
of
through creating
conducive working conditions.
2- conduct afield research
to measure
the satisfaction
customers for the services provided by the company .
2
of
