Abstract:
This research has been done so as to study the quality of the service provided to the customers throughout the customer’s service centers which are distributed in different places inside the country.
This research has specially been made about Zain Sudan. This research studies briefly the importance of customer’s service rendered throughout the centers. Also shows to which extend the customers satisfaction.
These centers play a vital role in the survival of these customers – when ever and where ever an excellent service is provided from employees of the company, this will surly lead to the continuing of the company. It’s no doubt that the excellent service will maintain the loyalty to the company and accordingly, great growth will be achieved.”” Employees satisfaction leads to customer’s satisfaction””.
The job satisfaction of the company employees can be reached by:-
1) Financial satisfaction to the laborers.
2) The continues training and increase knowledge and development their skills.
The methodology followed in this research:
Questionnaire – (selection random) after studying and analyzing the questionnaire answers to question I have reached to the following output .it’s written at end of research. (Were analyzed those views through” SPSS”.
Data analysis, vindication of hypothesis, findings and recommendations the researcher adopted the descriptive methodology in indentifying data and statistical in methodology in analyzing data besides using SPSS.
Reduce the Tariff calls.
Simplify the procedures.
Minimize the price of the products.
Minimize the time for handling complaint.
