Abstract:
The idea of quality is not new and it has its origins in inspection systems used in manufacturing industries. When the “quality” is used, we think in terms of an excellence product or a service that fulfill or exceeds customer expectations. The move to become a TQM organization will involve change at all levels of the organization. However change will not happen effectively by it self, it needs to be managed. Managing the change means define need, idea, adoption decision, implementation strategy, and resources. Use techniques to achieve successful implementation, including obtaining top management support, implementing the change in a series of steps, assigning an idea, and overcoming resistance to change by actively communicating users and encouraging their participation.
The studies carried out either locally or internationally in the organizations shown that the main driving force that promoting TQM is top management commitment to quality was the most important drive force that promotes TQM implementation. also the research found that insufficient infrastructure, lack of training, workers’ reluctance to get involved in decision making, and inadequate knowledge base are regarded as resisting forces that inhibit the introduction of TQM strategy.
The study highlighted the current situation of the Civil Aviation Authority in a trial to diagnose the situation and identify the real problem of the CAA by using questionnaire. The questionnaire contains a number of questions which are related to the organizational objectives. The development tool used is (SWOT) analysis Strengths, Weaknesses, Opportunities, and Threats.
Evidence in the literature indicates that TQM has become a major strategy for most organizations whether in developed countries or less developed countries. because of good results that approved by TQM and the application of the principle of TQM lead to improve the performance in the organizations. The good result provided by application of TQM due to the fact that the organizations embrace the TQM concept at all level of the organization such as involvement and empowerment of employees, Improving teams and training them to do right the first time and every time producing zero defects to satisfy the customer to whom the service is provided. Establish performance measures for the processing, reducing product and service costs, reducing development cycle time.
