Abstract:
Supply chain integration has shown to be the vital organizational capability, which endorses a
relational view of supply chain relationships valuable way ofimproving operational performance
and securing competitive advantage.
Drawing on the resource-based view and Resource and Dynamic capabilitiesTheresearch
constructed a conceptual model hypothesizing a positive effect of supply chain integration on
operational performance and a positive moderatingeffect of technological capabilities on the
effect of SCI on responsiveness. Theresearch applied survey for data gathering from nonprobability
sample of service sector (medical field) in Khartoum state the 330 useable returned
out of 307 survey wassent . The hypotheses tested by using Structural Equation Modeling
analysis. TheFindings demonstrate that Sudanese medical field implement the Supplychain
integrationas two dimensions of supply chain integration, namely, internal integrationand
customer integration. Operational performance namely: service performance and cost
performance to some extent level. The findings provided someempirical support for the
theoretical framework. The results provided evidence thatmost of the Supply chain integration
have significance and importantcontribute in operational performance and also the two
dimensions of Supplychain integration have significance influence on Supply chain
responsivenessdimensions (operation process, logistic process and supplier network) The results
of the study demonstrate limited support for the effects of theSupply chain integration dimension
on technological capabilities. The resultconfirms that SCR has positive effect on the two
components of OP. This study revealed that there are some dimensions of Supplychain
responsiveness have significance mediating effect on the relationship between theSupply chain
integration components and two dimensions of operational performance. This study results
conclude that there is partial evidence of supporting themoderating effect of technological
capabilities. The provide, theoretical, practical implicationsand limitations were cleared.
