The Relationship between Supply Chain Integration and Operational Performance: TheMediating Role Responsiveness and Technological Capabilities as Moderating Effect

Abstract

Supply chain integration has shown to be the vital organizational capability, which endorses a relational view of supply chain relationships valuable way ofimproving operational performance and securing competitive advantage. Drawing on the resource-based view and Resource and Dynamic capabilitiesTheresearch constructed a conceptual model hypothesizing a positive effect of supply chain integration on operational performance and a positive moderatingeffect of technological capabilities on the effect of SCI on responsiveness. Theresearch applied survey for data gathering from nonprobability sample of service sector (medical field) in Khartoum state the 330 useable returned out of 307 survey wassent . The hypotheses tested by using Structural Equation Modeling analysis. TheFindings demonstrate that Sudanese medical field implement the Supplychain integrationas two dimensions of supply chain integration, namely, internal integrationand customer integration. Operational performance namely: service performance and cost performance to some extent level. The findings provided someempirical support for the theoretical framework. The results provided evidence thatmost of the Supply chain integration have significance and importantcontribute in operational performance and also the two dimensions of Supplychain integration have significance influence on Supply chain responsivenessdimensions (operation process, logistic process and supplier network) The results of the study demonstrate limited support for the effects of theSupply chain integration dimension on technological capabilities. The resultconfirms that SCR has positive effect on the two components of OP. This study revealed that there are some dimensions of Supplychain responsiveness have significance mediating effect on the relationship between theSupply chain integration components and two dimensions of operational performance. This study results conclude that there is partial evidence of supporting themoderating effect of technological capabilities. The provide, theoretical, practical implicationsand limitations were cleared.