Implementation of Total Quality Management at Construction Stage by Implementing Critical Success Factors in the Sudanese Companies at Khartoum State

Abstract

The aim of this research is to carry out an empirical study on the determinants of TQM in the Sudanese Construction Companies. The main contribution of this thesis is to persuade managers to take a serious attention on the importance of the effective utilization of CSFs to implement TQM in their construction companies.

TQM has gained widespread global acceptance. However, some have achieved remarkable success while others have suffered dismal failures. Many of the failures can be attributed to a misunderstanding of TQM or the way the organization had implemented TQM.

This thesis has presented the results of a questionnaire on critical success factors of TQM carried out in Sudanese Construction Companies, and it found that there is a failure in implementing TQM through the critical success factors.

The researcher recommended using the CSFs principles and methods to reach the quality in the construction companies.