Impact of Implementing ISO 9001: 2015 Quality Management Systems on Employee’s Satisfaction

Abstract

This study aims to identify the impact of implementation ISO 9001: 2015 certification on employee‘s satisfaction in Central Trading Company, where researcher used descriptive approach, The study population consisted of the personal from all department of Central Trading Company, Questionnaire designed as a tool to collect data which was distributed to (100) employees of Central Trading Company as no probability convenience sample, The study used descriptive statistical analysis tools and Chi-square to test the hypothesis, by using (SPSS) program. The study found that Central Trading Company is committed to adopting and provides sufficient training programs for its production and manufacturing employees and established communication process and the working environment is convenient to perform well which is reflected in the employee‘s satisfaction. The study recommend that the Central Trading Company should concentrate more on review objectives on timely manner by top managers to assess achievements, communicate of quality policies, take employee enough time for work tasks.