Abstract:
This study aims to identify the impact of implementation ISO 9001: 2015
certification on employee‘s satisfaction in Central Trading Company, where
researcher used descriptive approach, The study population consisted of the
personal from all department of Central Trading Company, Questionnaire designed
as a tool to collect data which was distributed to (100) employees of Central
Trading Company as no probability convenience sample, The study used
descriptive statistical analysis tools and Chi-square to test the hypothesis, by using
(SPSS) program. The study found that Central Trading Company is committed to
adopting and provides sufficient training programs for its production and
manufacturing employees and established communication process and the working
environment is convenient to perform well which is reflected in the employee‘s
satisfaction. The study recommend that the Central Trading Company should
concentrate more on review objectives on timely manner by top managers to assess
achievements, communicate of quality policies, take employee enough time for
work tasks.
