Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog

Adam, Abdelmutalab Ibrahim Abdelrasul

dc.contributor.author	Adam, Abdelmutalab Ibrahim Abdelrasul
dc.date.accessioned	2017-05-29T09:50:04Z
dc.date.available	2017-05-29T09:50:04Z
dc.date.issued	2015-03-10
dc.identifier.citation	Adam, Abdelmutalab Ibrahim Abdelrasul . Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog / Abdelmutalab Ibrahim Abdelrasul Adam .- Total Qualaity Management Journal .- vol 16 , no 1 .- 2015 .- article	en_US
dc.identifier.issn	1605- 427
dc.identifier.uri	http://repository.sustech.edu/handle/123456789/17580
dc.description	Article	en_US
dc.description.abstract	The aim of this study was to examine the service quality dimensions in higher education in Sudan. A variety of Service Quality dimensions has been examined. This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students. Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that all the five dimensions of service quality are a negative, meaning students are not satisfied with the service delivered by Sudan University of science and Technology (SUST). Implications and limitations of the study are highlighted and further research discussions are suggested	en_US
dc.description.sponsorship	Sudan University of Science and Technology	en_US
dc.language.iso	en	en_US
dc.publisher	Sudan University of Science and Technology	en_US
dc.subject	SERVQUAL Instrument	en_US
dc.subject	Student Satisfaction	en_US
dc.subject	Service Dimensions	en_US
dc.title	Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog	en_US
dc.type	Article	en_US