Abstract:
The aim of this study was to examine the service quality dimensions in higher
education in Sudan. A variety of Service Quality dimensions has been examined.
This study used a self-administered questionnaire adapted from the SERVQUAL
model as a tool to get responses from the students. Based on random sampling on
250 students employing a survey instruments that measure five dimensions of
quality attributes, the main implication is that all the five dimensions of service
quality are a negative, meaning students are not satisfied with the service delivered
by Sudan University of science and Technology (SUST). Implications and
limitations of the study are highlighted and further research discussions are
suggested
