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  4. Volume 16 No. 1
Please use this identifier to cite or link to this item: https://repository.sustech.edu/handle/123456789/17580
Title: Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog
Authors: Adam, Abdelmutalab Ibrahim Abdelrasul
Keywords: SERVQUAL Instrument
Student Satisfaction
Service Dimensions
Issue Date: 10-Mar-2015
Publisher: Sudan University of Science and Technology
Citation: Adam, Abdelmutalab Ibrahim Abdelrasul . Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog / Abdelmutalab Ibrahim Abdelrasul Adam .- Total Qualaity Management Journal .- vol 16 , no 1 .- 2015 .- article
Abstract: The aim of this study was to examine the service quality dimensions in higher education in Sudan. A variety of Service Quality dimensions has been examined. This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students. Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that all the five dimensions of service quality are a negative, meaning students are not satisfied with the service delivered by Sudan University of science and Technology (SUST). Implications and limitations of the study are highlighted and further research discussions are suggested
Description: Article
URI: http://repository.sustech.edu/handle/123456789/17580
ISSN: 1605- 427
Appears in Collections:Volume 16 No. 1

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