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  4. Volume 16 No. 1
Please use this identifier to cite or link to this item: https://repository.sustech.edu/handle/123456789/17580
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dc.contributor.authorAdam, Abdelmutalab Ibrahim Abdelrasul
dc.date.accessioned2017-05-29T09:50:04Z
dc.date.available2017-05-29T09:50:04Z
dc.date.issued2015-03-10
dc.identifier.citationAdam, Abdelmutalab Ibrahim Abdelrasul . Evaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technolog / Abdelmutalab Ibrahim Abdelrasul Adam .- Total Qualaity Management Journal .- vol 16 , no 1 .- 2015 .- articleen_US
dc.identifier.issn1605- 427
dc.identifier.urihttp://repository.sustech.edu/handle/123456789/17580
dc.descriptionArticleen_US
dc.description.abstractThe aim of this study was to examine the service quality dimensions in higher education in Sudan. A variety of Service Quality dimensions has been examined. This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students. Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that all the five dimensions of service quality are a negative, meaning students are not satisfied with the service delivered by Sudan University of science and Technology (SUST). Implications and limitations of the study are highlighted and further research discussions are suggesteden_US
dc.description.sponsorshipSudan University of Science and Technologyen_US
dc.language.isoenen_US
dc.publisherSudan University of Science and Technologyen_US
dc.subjectSERVQUAL Instrumenten_US
dc.subjectStudent Satisfactionen_US
dc.subjectService Dimensionsen_US
dc.titleEvaluation of service quality dimensions in higher education institutions: The Case of Sudan University of Science and Technologen_US
dc.typeArticleen_US
Appears in Collections:Volume 16 No. 1

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