The Impact Of The Adopting European Excellence Model (EFQM) In The Efficiency Of The Organizational Performance (Case Study Of SAFAT Aviation Group)

Abstract

In the last decades with the evolution of production technology to transform from mass production & quality control concepts to the total quality management and excellence. The excellence models in general based on the same ideas and fundamental concept that focusing on customer satisfaction which is main driver for firm’s prosperity &evolution, in our study we concentrate on The Impact of the adopting business excellence models in the efficiency of the Organizational performance and concentrate on the statistical analysis and questionnaire and the study prove that There is a positive relationship between adopting business excellence and firm performance, There is significant impact of adopting business excellence model on the efficiency of QMS, The SAFAT Aviation Group companies is committed to implement this program as planned. In refer to all above hypothesis the study concluded with the Encourage the culture of excellence in firms and organizations, Adopting excellence model as tools for continuous improvement, Establishing and activating national quality awards