Role ofImplementation of(ISO 9001:2008)on Job Satisfaction and Employee Performance in DAL Food Group.

Abstract

The study aimed to examine the impacts of ISO 9001:2008implementation onjob satisfaction and employee performance as a part ofquality management system for DAL Group with case study of SaygaFlour Mills. The study adopted descriptive research.Thestudy employed purposive sampling to select population of interested in the study,A sample of 130 respondents chosen, comprised of:General Manager, Head of Department, Engineers, Employees and Workers. Semi-structured questionnaires has been adopted as tool of data collection under thisstudy,First section: Personal Information (Gender, Age, Academic Qualification,Marital Status, Administrative Level, and Experience).Second section: Impacts of Implementation ISO 9001:2008 Quality Management System on Employee Satisfaction (29 Statements): Reliability of data was checked by applying Cronbach’s Alpha = 0.92. Collected data and responsesfrom questionnaires was coded and screened in the Statistical Package for Social Sciences(SPSS version 24) program for analysis. The study concluded that ISO 9001:2008implementationhas directpositive impact on quality and system standards, job satisfactionand performance of employee and the majority agreed thatimplementation of ISO have positive impact on SaygaFlour Mills.In light of findings, thestudysuggested some recommendations: all requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided, availability of human and financial support to increasejob satisfaction, Several factors drivingemployeeperformance, the work environment, availability of support from senior management.