The Role of Training and Development from Perspective of Total Quality Management

Abstract

Training and development are educational activities describes the formal, ongoing efforts that are made to improve the knowledge and skills of individuals and groups for the effectiveness of organizations and individuals to better perform specific tasks.This study is focused principally on the implementation of TQM and then investigated the role of training into the company through measuring the impact of training and development on the Total Quality Management (TQM). The study population is consisted of Head Quarter in Asawer Oil and gas ltd company in Sudan, used stratified random sample for collected the primary data, The questionnaire consisted of three main section in addition of general information contains (21) items of close ended response type.Data were set and processed statistically using the Statistical Package for Social Sciences (SPSS), and testing the hypotheses through chai-square analysis, there istwo independent variables aredefined as well as three dependent variables are defined. Concerning the analysis of the role of training and development from perspective of Total Quality Management (TQM), findings from Chai-square analysis and correlation analysis demonstrate that there is significant effect for employee competence, employee before training performance and after training performance. The study recommendssettinga clear training plan and strategy, which will help to improve the effectiveness and efficiency of the Total Quality Management (TQM), hence reflect on the overall employee performance.