The Effects of Regular Training on Service Quality at Facilities Management Services Providers Case Study: GROSVENOR Services ltd. Company and REDCO Services ltd. Company

Abstract

The aim of this study was to investigate the effect of regular training on service quality at Facilities Management Services Providers. This study adopted the descriptive method using a Combination of a convenience sampling technique and stratified random sampling technique to examine the effect of the regular training programs on the accuracy, responsiveness and flexibility of the provided service. Data was gathered via 200 questionnaires distributed to participants. Results showed that the quality of provided services is at a very good level for all the three service dimensions, which are accuracy, speed and responsiveness, and improvement and flexibility of provided services. The researchers recommend services provider companies managers to deliver regular training programs to improve the quality of the provided services. A further study with more focus on the different variables that may have effect on service quality is therefore suggested