The Impact of Implementing Total Quality Management on Paints Products Quality.

Abstract

The purpose of this study was to identify the impact of implementing Total Quality Management principles on the quality of paints products at Nile Paints Company. In order to achieve the objectives of the study, the researchers used descriptive method designing a questionnaire that included (20) items to collect the primary data from 30 participants representing the departments of marketing, Sales, production, quality control, supply chain and maintenance by using random sampling technique. The study found that implementation of total quality management principles (top management commitment, strategic planning, employee’s empowerment, continuous improvement and quality culture) improves the quality of paints products in Nile Paints Company which takes the accountability and responsibility to effectively and continuously improve the product quality. This study may, therefore, be of value to practitioners wishing measure the impact of demographic factors on the implementation of total quality management at Nile Paints Company.