Business Excellence Evaluation in Banking Sector in Sudan

Abstract

This study was conducted during the second half of the year 2019 with in the Sudanese banking sector which include different types of banks such as Governmental, commercial, foreign, national. The objective of this study was to evaluate the Business Excellence for the Banking Sector units in Sudan through field study based on the European Foundation for Quality Management ( EFQM ) criteria, by examining the casual relation between the EFQM enablers (Leadership, Strategy, People, Partnerships and Resources, Processes) and three of the results criteria ( Customers, Employees and Financial ). The approach, methodology and design of the study present deep understanding of the associations between the EFQM enablers criteria and the results criteria. For examining this hypothetical causal relationship, a survey via a designed questionnaire with eight elements considering the eight criteria of the EFQM model. The questionnaire has been distributed to (526) of banks staff where the sample sized determined as (377), hence the population of the study is (21 377) which is the banking sector of Sudan total employees. The questionnaire provide the data of the study for examination. The hypotheses of the study based on the main assumption of the EFQM model which is “all enablers criteria influence all results criteria positively “. The Findings and results did not fully support the main assumption of the study, where ten out of fifteen hypotheses support the main assumption while five hypotheses did not. The recommendations of the study focused on the results of hypotheses testing that are not supporting the conceptual frame work of the study hypotheses, by paying more concern on the enablers that are not influencing the results criteria, in order to balance the empowering influence of all enablers criteria on all results criteria, among which the following recommendations: Strategies of Banks in Sudan should promote employees satisfaction results objectives. Strategies of Banks in Sudan should give more concentration on financial results. banks in Sudan should link the human resources development objectives with the financial results objectives. Partnerships and resources in Sudanese Banks as enablers’ criterion should be linked with customers’ results.