Measuring the Extent of Development of Services Provided by Health Insurance Organizations

Abstract

This study aims at defining the concept of health insurance and identifying the experience of health insurance in Sudan by evaluating the development in providing health insurance services through the Health Insurance Corporation Khartoum State (HIKS). The study hypotheses assumed that the services provided by health insurance corporation (HIKS) are developing throughout the years. Also the quality of the services provided by (HIKS) is not satisfactory for most of its beneficiaries furthermore, the major problems facing the corporation are financial problems and lack of awareness about its activities by people. The study adopted the descriptive analytical method, in addition to case study method which has been illustrated through the use of health Insurance Corporation Khartoum State (HIKS). Also, it uses the statistical analysis to analyze the data which was collected through the questionnaire. The research findings indicated that there is a development in providing the service moreover, most of the respondents agreed they are satisfied with the quality of the service provided to them. The study offers main recommendations include giving more attention for providing the necessary information about health insurance through the different types of mass media to raise the awareness of people, and creating a mechanism for investments or a way to generate more income for the corporation, beside, work on raising the percentage of covered people in the formal sector by improving the quality of the service.