A PROPOSED QUALITY MODEL FOR E-COMMERCE SYSTEMS IN SUDAN

Abstract

Quality of the software is critical and essential, in some types of software, poor quality may lead to loss of human life, financial loss and more, one of software types is E-commerce systems. Research objective is proposing a quality model for E-commerce systems in Sudan to produce E-commerce systems with high quality according to people needs, and analyzing all the aspects of using E-commerce systems in Sudan. Research problem is that quality concept is not well known and people do not demand it and that lead to E-commerce systems with bad quality and unsatisfied customers. Hypothesis that research will prove: people use E-commerce systems, what are the types of e-commerce systems in Sudan, obstacles that makes it hard for people to use them, ways to encourage people to use it, and ways to help spread the concept of quality of E-commerce systems in Sudan. Research methodology is qualitative; by using questionnaire to model the use of e-commerce systems in Sudan, observation to find quality factors out of the questionnaire results with the consideration of quality models to find suitable model. Research result showed that people in Sudan use social media as a way to make e-commerce systems, the researcher proved all the hypotheses, and proposed a quality model to implement and develop E-commerce systems with high quality according to people requirements in Sudan.