The Role of Implementing ISO 9001:2008 onperformance of Sudanese Customs

Abstract

The aim of this study to identify the role of implementing ISO9001/:2008 standards on the performance of the Sudanese Customs Training Administration. The study population consisted of the personal from all department of SCTA. The researcher useddescriptiveapproach andsystem of statistical analysis and Chi-square to calculate the assumptions of statistical significance in the analysis of the questionnaire, which was distributed to a random sample of members of (SCTA). The analysis of the results showed that there are statistical significance indicators for implementation of ISO 9001-2008 in the Sudanese Customs Training Administration. The study found that the service provided SCTAishighquality,theawareness and commitment of the top managers of ISO 9001-2008 is good, there is clear quality management system with known responsibilities in side SCTA and working environment inside is suitable and helps in correct testing results and provide reliable and high quality output of services. The study recommend that the STCA should concentrate more on Continuous improvement , development, increase employee involvement, maintain continues review and corrective action of the quality management system to achieve institution objective and customer satisfaction