Causes of non-Implementation of ISO 9001:2008 Quality Management System in Sudanese banks

Abstract

The purpose of this study is to investigate the Causes of non-Implementation of ISO 9001:2008 Quality Management System in some banks. which focus on 4 perspective (Quality concept perspective, Human perspective .Financial perspective, Improvement perspective). Where researcher used a descriptive approach because of its appropriateness for the purposes of the study. The study tried to answer the following questions:  Is there any Causes of non-Implementation of ISO 9001:2008 Quality Management System in Central Bank of Sudan (CBOS)?  Is the community of CBOS aware of the ISO 9001:2008 Quality Management System?  Is the Causes of non-Implementation of ISO 9001:2008 related to human thinking?  Is the money can be the Cause of non-Implementation of ISO 9001:2008?  Is the improvement can be the Cause of non-Implementation of ISO 9001:2008? This study was conducted on a sample of (60) Central Bank of Sudan employee. Questionnaire designed as a tool to collect data and (SPSS) software program for analysis of data. The analysis of the survey resulted that the first cause of non-Implementation of ISO 9001:2008 is the lack of quality concept at the bank, the second cause of non-Implementation of ISO 9001:2008 is the poor care in human side in CBOS, the bank has a good resource to implement quality management system ISO 9001:2008 and central bank of Sudan didn’t have a competitor or users so they don’t encourage to implement ISO standard. Accordingly, the study recommend that central bank of Sudan supports quality system programs , leadership should be participating in the various programs of quality systems , creating a quality policy approved by General Manager .aware all Sudanese’s Banks with quality concept and central bank of sudan seeks for getting quality certificate and to be accreditation body for another banks.