Implementaion of Quality Cost in Pharmaceutical Factories in Sudan and its Impact on employee’s& customer’s satisfaction

Abstract

The world hasseen significant challenges, represented in the globalization of the economy, and the spread of information technology, also one apart of these challenges was the quality prospective ,who derived the organization seeking and paying attention of the quality in the products and services that are produced and presented to customers in the competitive environment , as it requires to achieve organizations ambition to adopt quality standards for its products and services, including what distinguishes it from other competing companies . Cost of quality system, which is one of the distinctive elements and important criteria in thedevelopment companies, and measuring the company development by monitoring all processes for providing outstanding quality products. Unstructured observation and semi-structured interviews were used to collect data from the intended pharmaceutical factory (pharmaLandpharmaceutical). Total samplehas been chosen because the number sample was small and data analysis using the (SPSS) statistical program. The result of the research indicate that when organization or companies manage the Prevention and appraisal cost , definitely the failure cost will clearly reduce in both Sectors Internal & external as well as the satisfaction among the employees and customers will observed. There are statistically significant relation between implementing the prevention and Appraisal cost and the quality of products. The researcher recommendation, is to generalize implementation of cost of quality program in pharmaceutical industries in Sudan , which has direct impact in reducing waste ,and increase the production mass with excellent quality leading to the employees and customer satisfaction.