The Performance Measurement in Quality Management Systems and Excellence Models

Abstract

This Research is performance measurement in quality management system and Excellence model, the problem is due to need knowledge of performance on the organization for improve, build system and competence, what theory or literature review of performance measurement in performance measurement process and quality management system and excellence model (selected model are International Organization Standard (ISO 9001:2008), European Foundation for Quality Management (EFQM) and Balance Scorecard (BSC) by researcher) (Theory review), what are believed of quality management system and excellence model (the selected three above model) on seven selected organization as Electrical corporation for generators and distributors, Sudanese for Standard and Specifications corporation, Sudatel Company, Khartoum Bank and Faisal Islamic Bank(As case study), and which is significant and insignificant of ISO 9001:2008, EFQM and Balance Scorecard are implemented, deployed, assessed and refined. The question what the statics, significant and insignificant believed, implement deployment, assessment and refined on three selected above models. The Research's aim and objective are an overview of theory Performance measurement in quality Management System and Excellence Models and processes thinking. Assurance selected standard are today performance measurement by believe, implemented deployed assessed and refined. Methodology used divided into three groups. Methodology first group collecting data used are Library Research (Recording of notes, Reference) and Field Research (Personal interview with questionnaire) techniques used interviewer use general and detail table with open and closed question. Second group statistical technique. Third group the method of accuracy of result (One way anova for hypothesis test used Spss application) Sample design selected Non-probability sampling type. These are result from side view or perspective of theory review in chapter two as following we use standard ((Excellence Model and Quality Management system (ISO)) to do the right action or activity or procedures from first time that led us to reduce the cost to appropriate cost of quality management and production and quality cost and improve and measure performance measurement, Built system and competence, these standards focus on familiar criteria and different criteria, so by different criteria on different standards we use standards. ((Excellance Model and Quality management system (ISO)) in business excellence to think and link them together, as theory of balance advise to use more than theory for performance measure. As performance measure is difficult to measure, so it's better to use different theory to measure performance (See balance Scorecard theory), be attention to the performance measurement not to be increasing bureaucracy but decreasing it, Blocking innovation and ambition, focusing on the easy-to-measure over the important-to-measure unless lead to economic change, killing system responsibility, by discouraging cooperation among organization, and sometimes punishing good performance by taking resources from efficient producers to deal with inefficient producers unless there are economic reasons, work with the performance measurement phase that appoint organization goals, criteria for measurement and extraction the results. Most compared with Islamic economic to not to be there any different with Islamic statutory and regulatory and Excellence Model's and Quality management system's statutory and regulatory and a process is improved by reducing the variance, from Visit Side (To seven Organization), work more with complementary system for ISO 9001:2008, more identify for EFQM with ISO 9001:2008, and avoid duplication, work with Balance Scorecard by named it on the procedure of work for manager department and division, also for other theory of quality Management, that mean balance scorecard are used but not named and prepared most of the organization with ISO by internal organization to decrease the cost of applying quality management system. The seven organization are believe ISO 9001:2008, EFQM and balance scorecard. ISO 9001: 2008, EFQM and balance scorecard are implemented, deployed, assess and refined on five organization, one organization is on phase implemented ISO and also one organization not implemented I SO but have special system for it, this last two organization considered partially implemented Balance scorecard and EFQM. Regarding hypothesis result, Hypothesis tests result, and hypothesis One: Believe to ISO 9001:2008 to ISO 9001:2008, Balance Scorecard, and EFQM, the means in all organization are equal together that mean the hypothesis believe are valid Hypothesis two: The hypothesis balance scorecard implement, deployment, assessment and refine are valid significant. The hypothesis balance scorecard implement, deployment, assessment and refine are valid significant. The hypothesis EFQM implement, deployment assessment and refine are valid significant.