Abstract:
The standard “ISO 9001:2008” is a way for an organization to manage internal and
external customer satisfaction and demonstrate continuous improvement. In this
observational cross-sectional study, we used ISO framework as an example of a quality
management system to identify the barriers that affect the implementation of a QMS in
the research sample organization throughout analyzing different types of data which
approaching research objective.
From the literature review and earlier data analysis, a final conceptual framework was
developed. There is a lack of empirical research on barriers affecting ISO standard
implementation especially to the project-based QMS. Based on the research questions
and objectives, a mixed methodology of both quantitative and qualitative approaches was
employed to collect the relevant information associated with the current status of QMS
practices.
The most important barriers facing the organization are “Insufficient resources allocation,
Lack of management and employee’s commitment and factors related to organization’s
internal systems” The gap in implementing of QMS is affected largely by inherited
deficiencies in planning and preparatory phase in which the strategic quality deployment
process must ensure the quality improvement efforts are aligned with the corporate
mission, vision, goals, and objectives. In this thesis we recommended that organization
to revaluate the current QMS to establish appropriate degree of flexibility within the key
and supporting processes and to have the right level of documentation of records,
procedures and reports. Therefore, this research makes a contribution by adding to the
limited literature. Another contribution of this research is that it has specifically filled the
gap in knowledge for project-based QMS studies in general. Some recommendations for
further research have been derived from this research.
