Abstract:
The research studies the impact of implementation of IATA Operational
Safety Audit Program (IOSA) on Aviation Safety in Airlines.
The research takes Sudan airways as Case study; Ground Handling
operation ssection which its activities include:Passenger handling, Baggage
handling, Aircraft handling and loading and Load control.
The research examines the effectiveness of implementation of IOSA
program in Sudan Airways Company; ground handling section.
And its impact on safety and performance of company and quality of
service and products. The research explains the barriers and difficulties
those are facing company when implementing the IOSA program.
The study reflects the lack of implementation of IOSA program in Sudanese
airlines which it is implementing just in Sudan airways; hence encourages
other airlines to adopt the IOSA program throughexplained its benefits.
the objectives of research are: identify the Impact of Implementation of
IOSA audit programme in the airlines organisational performance,
improve the quality of products & services in airlines organizations and
ensure the continued safety and regularity of international air transport.
The effectiveness measured through the test of hypotheses which
involves fifteen statements.
The first hypothesis there is an impact of implementation of IOSA audit
programme on airlines organizational Performance.
The second hypothesis there is no relationship between IOSA audit
programme and quality of products and services improvement in airline.
