Implementation of European Foundation for Quality Management Model and its Impact on Organization Behavior of Sudanese construction Companies

Abstract

European Foundation for Quality Management (EFQM) is an excellence model has a clear framework based on TQM and applying it at the Local construction firms should light on the continuous improvement to achieving high key result for stake holders, developing better strategy for leadership, more job satisfaction for people, giving better quality for customer & making sustainable future for organization with the excellence approach. The main benefit of this framework the relationship is based on win\win relationship. Construction industry major problems are: low performance, job satisfaction and high turnover which lead to unsuitable future for both of the organization and the people. To let the organization adopt the excellence approaches it has to use the EFQM model which focus on the nine criteria that make the excellence, the research described what does EFQM useful at, results of implementation at the human resource and the job satisfaction. Tools, methodology & the result are mentioned in details, and because of total Sudanese Construction Firms that adopting the excellence were 00.0% , the sample-2 selected from one of a companies that adopting excellence that was not Construction Firm, and that’s because of the human attitude and job satisfaction are measured by the same tools & techniques So samples were .sample-1, consist of 12 construction company 8 big companies and 4 smallest (40) employees.sample-2 (firms that adopting excellence or quality), that was (10) employee. The questionnaire consisted of the EFQM index knowledge of excellence, by (EFQM organization 2012) &modified job satisfaction index questionnaire (JSI). The result of the analyzing show that there was low job satisfaction, increase in turnover& waste which lead to organizations unsustainable future for sample-1 more than sample-2 which show the importance of the EFQM model. For sample-2 just adopting the excellence approaches not enough, more knowing, more commitment & involvement is the way to achieve the excellence.