Impact of Application of ISO 9001:2000 on the Performance of Sheikan Insurance and Reinsurance Company - 2007-2010

Abstract

The main objective of this research is to study impact of the application of ISO 9001 on the performance of sheikan insurance &reinsurance company . The research aims to test the following hypothesis :- 1-there is appositive relationship between ISO 9000 implementation and the company performance 2-there is appositive relationship between ISO 9000 implementation and the company market share 3-there is appositive relationship between ISO 9000 implementation and the company profitability The finding of the study indicate that all the hypothesis mentioned above are accepted . The research concludes with the most important recommendations these are :- 1-much effort is to be exerted in order to ensure continuity application of total quality management of through creating conducive working conditions. 2- conduct afield research to measure the satisfaction customers for the services provided by the company . 2 of