Impact of Implementing Quality Management System in Healthcare Sector (Case Study: Omdurman Military Hospital)

Abstract

Background: There is pressure for hospitals to adopt tool that can help them address the challenges facing the delivery of health care services. Quality management systems (QMS) are being adopted for this purpose. However, there is limited studies’ on their effect on patient care Objectives: To establish the determinants of quality management system uptake in hospital setting and effect of implementing QMS on patient care at Omdurman Military Hospital. Methods: This was a cross sectional research which utilized quantitative and qualitative research methods. Asample of 40 persons working at the maternity department. Data was collected using Questionnaire. RESULTs The aim for quality management system was to standardize (p-value less or equal 0.05) and if it's more than 0.05 it will be not effected while if it's less or equal 0.05 it will become more effected. According to the result of analysis the methods to measure the degree of satisfaction, Training of workers , Patient satisfaction , The training of workers according to their specializations, the policy of the hospital ,Documentation, The mission, vision and objectives, The preparation of hospital environment, All of that values are less than 0.05 that means they are affected. The hospital encouragement of workers, The method of documentation and recording, The internal and external audit, The leader- ship care in monitoring the process, If the environment is good for all workers, If the vision known for all employees, The preventive measures, If the audit is regular, The methodology of providing services, all of that values are more than 0.05 that means they are not affected. The most effected one is the methods to measure the degree of patients and workers satisfaction but the less affected are the orientation of employees about the vision, the preventive measure, the audit regularity, and the methodology of providing services. Conclusion and recommendations Quality Management system was implemented in Omdurman Military Hospital with the aim of improving service delivery. Understanding requirements of QMS are critical in its implementation. Use of performance indicators may provide reliable measure of the effect of QMS on quality of care.