Evaluation of Total Quality Management (TQM) ingredients in Sudan pharmaceutical industries

Abstract

Raising quality has become the number one concern for all companies and factories both service and manufacturing sections, the scale goes as high as an entire governments, Total Quality Management is defined as an integrated organizational efforts designed to improve quality at every level to produce a high quality products, Lack of Total Quality Management awareness and the ignorance of its positives outcomes which candecrease the operational costs and raise the quality of the pharmaceuticals products significantly. The pharmaceutical industries is very strict because fatality may occur, and the vulnerability of the environment made it a global priority, which made it very important to increase quality implementation to produce high quality safe products and to decrease the hazard wastes to minimum. This study targets AZAL and AMIPHARMA pharmaceutical factories to review and evaluate the five Total Quality management ingredients (Strategic Commitment-Employee Involvement-Material- Technology-Method), after evaluating the ingredients we concluded that the main setback is in the Strategic Commitment, the problem is to commit the top management to –hard to implement- Total Quality Management (TQM) program which may be found expensive at the start. The minor setback is in AZAL is a weak Employee Involvement plan, both the factories had a standard relationship with the supplier when it comes to the Material, from the results found this study recommends to re-evaluate and re-consider the strategic commitment plan, and to review the supplier-manufacturer standard relationship in regard to the Materials and the Employee Involvement plan