Expectations and Challenges of Implementation of e/Services by Local Government

Abstract

E-Government presents a new and innovative approach to addressing traditional problems of government services utilizing the Internet and World-Wide-Web.

This research reflects on the local- government need to implement and improve their the ICT capabilities, and deliver e-services to the citizens. The local -government is one of the main links between the citizens and state. and local-government as independent manage unit have been largely left out of the state development process of making digital management and e-services more efficient.

E-government initiatives utilize Information and Communication Technology to improve public services and information access to citizens and users. This paper presents a description for the role of web sites in the context of the e- government perspective. Within this context, the core tasks of a web site of a public entity are proposed along with guidelines for implementation. Based on the core tasks proposed in this research, guidelines and tools are described to guide assessing public sector websites. Six websites are evaluated according to this paper proposal and comparison results are presented.

Keywords—e-government; websites, tasks and evaluation