Impact of implementation of EFQM excellence model on organizations performance

Abstract

The study titled as Impact of implementation of European foundation for quality management (EFQM) excellence model on organizations performance (Giad as case study), so study aims to answer main question, is the EFQM excellence model implementation has good impact on organizational performance? Through five hypotheses and questions : including the impact on systems and procedures, the impact on the organizational culture the impact on managerial and employees recognition, the impact on design and structure, and the impact on the cost of failure. The study was conducted on SHG. Industrial complex as case study for Giad companies, which is an award winner for last two years. Our test for all questions of the questionnaire shows that the majority of employees (over 90%) agree that the excellence model implementation had good impact on organizations performance. A few of them (less than 5%) demonstrate lack of awareness and dissatisfaction of implementation level of EFQM excellence model. The study concluded that SHG. Industrial complex need to work hard on organizational culture and internal communication.