Application of Total Quality Management And its Impact on improving Recruitment Procedures in Public Sector

Abstract

This study concerns the development of recruitment procedures in all government organizations. The main objectives Of the Study are:- The Impact of Implementing Total Quality Management in Improving Recruitment in Public Sector procedures. To analyze and evaluate the Process of the recruitment & implement (TQM) as it is new and recently introduced in public sector.

To identify the opportunities of improving civil service procedures so as to reduce the deterioration of the civil service.

To establish strong recruitment policy system to be used in country as whole.

To put the recent president act about civil service reform in execution.

This study investigated research literature on the procedure of process, views and experience of senior managers and employees via conducting questionnaire (case study) on major changes on recruitment of the central national selection committee. The results indicated the lack of communication, lack of competent staff, financial problems, decision complications and several other factors that led to poor management in all civil service recruitments throughout the country. It is concluded that the improvement process i.e: eliminating all non value added activities, eliminating labor intensive procedures, faster recruitment processes with less work, automation of the recruitment process and training the staff specially in typing is a successful tool in achieving excellence and executes strategies and accordingly contribute in enhancing and developing organizations.