Anesthesia Practice According to the European Foundation of Quality Management Excellence Model

Abstract

The research has been done in Omdurman military hospital in anesthesia department in period 8.2014—8.2015. It aimed at evaluating the anesthesia department in relation to the EFQM excellence model. And assess where they are on the path to excellence. The research carried out by conducted personal interviews using the EFQM excellence model assessment interview questions (structure interview) which were directed to evaluate excellence in anesthesia department. Structure interview interviewing the key persons in the department,( senior manager of the department and the heads of anesthesia subsections in hospital) and some of the department permanents staff exclusions of those working less than tow years (purposive sampling) about the contents of the excellence model and its application in the department. The EFQM model interview questions used as a tool to fulfill the research objective. Methodology: Evaluation descriptive study used to evaluate anesthesia department, and the RADAR logic used for data analysis. The results: By using the EFQM Excellence model approach in the evaluation of anesthesia department in Sudan Military hospital, the score awarded to each criterion were: Leadership 26.22 Policy and strategy 18.30 People 28.06 Partnership and resources 20.06 Processes 43.13 Customer results 32.94 People results 14.60 Society results 17.98 Business results 33.29 The total point awarded for application is 234.58 points from 1.000 point(the total point of the EFQM Excellence model)  The anesthesia department is good in excellence. Based on the study finding the researcher recommended the following: In the criterion of:  Leadership: The anesthesia department needs extensive pressure to focus in the leadership, policy and strategy enablers to improve the services quality in the future.  Processes: Identify the specific needs for improvement, is vital for department survival such as to establish quality tools to improve performance in the department and compare actual performance to quality goals.  Policy and strategy: Need to establish, implement, review and update policy and strategy of the department to meet or exceed patient's needs and expectations.  People: The most valuable assets are the department personnel; they need better environment to innovate. That is to gain best results in the future and to build excellence culture in anesthesia department. In the future i want to implement the EFQM Excellence model in the anesthesia department and assess where in the path to excellence.