THE EFFECT OF TOTAL QUALITY MANAGEMENT ON CONSTRUCTION FIRMS PERFORMANCE CASE STUDY : CONSTRUCTION FIRMS IN YEMEN

Abstract

Total quality management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customers needs and improve performance and organizational objectives.TQM has been proposed to improve construction project performance. This study empirically examines the extent to which Total Quality Management (TQM) and project performance are correlated and the effects of TQM on project performance. In this study, a TQM framework is developed according to a comprehensive literature review. This framework demonstrates the relationship between TQM and construction project performance through examining the effects of nine TQM constructs on three element levels of project performance. The proposed model and hypotheses were tested by using data collected from Yemen construction firms. The survey covered 40 companies chosen from construction sector (30%of sample size) 29 questionnaires were return. The response rate was 72.5 %, normal for such research). The results of this aforementioned model support the proposed hypothesis (TQM has positive effects on teamwork satisfaction, quality of construction project implementation, client satisfaction, and construction project performance). Finally, this research culminates with TQM process for improving construction project performance, a discussion and general conclusions are extracted in the light of the survey findings. The result find are expected to provide useful information for future research directions especially as an indicator for the development of a suitable TQM framework for the construction firms