Impact of ISO-IEC 17025:2017 Accreditation on Laboratories Performance (A Case Study: Nano for Measurement and Calibration Center, Khartoum State- Sudan)

Abstract

This descriptive case study was conducted in in Nano for Measurement and Calibration Center, Khartoum State- Sudan to assess the impact of accreditation on laboratories performance regarding ISO/IEC 17025:2017 during the period from November 2020 to March 2021. A questionnaire was used as data collection tool to achieve the study objectives. Thirty four questionnaires were distributed to all laboratory employees in Nano for Measurement and Calibration Center. All laboratory employees were responded with percentage of (100.0%). The data were analyzed using Statistical Package for Social Sciences (SPSS); the methodology used was the descriptive correlation by using Chi-square test. The study showed that there was a statistically significant relationship between accreditation and validity of results issue by laboratory. The study reflected that there was a statistically significant relationship between accreditation and the performance and efficiency of employees. In addition to, there was a statistically significant relationship between accreditation and customer satisfaction. The study revealed that there was a statistically significant relationship between accreditation and financial returned to the laboratory. The study concluded that accreditation improved laboratories performance regarding ISO/IEC 17025:2017 in Nano for Measurement and Calibration Center, Khartoum State- Sudan.