Citizen Adoption of Digital-Government whistleblowing system initiatives in Ethiopian: A validation of the Technology Acceptance Model (TAM) in Whistleblowing Systems success

Abstract

Digital Government whistleblower initiative has been applied in governmental organizations of Ethiopia to tackle unlawful activities in public services. This study explores how the Technology Acceptance Model (TAM) and Digital Government whistleblower initiative would positively impact the Ethiopian government, despite the cultural differences within the country. This study developed a successful model of the Ethiopian Digital Government whistleblower system to assist Ethiopians with more efficient and cost-effective whistleblowing operations. Data was collected using a survey applied to a sample of 554 citizens and data analysis involved linear regression statistical technique (SPSS). The results showed that the core constructs of the TAM have strong influences on user-intention towards Digital Government whistleblowing system. Also, information quality and whistleblowing system quality were the significant determinants of the perceived usefulness of whistleblowing services. In addition, findings suggest that whistleblowing system quality is a factor that influences their behavior toward the use of Digital Government whistleblower system