Impact of Implementation of ISO 17025 in Laboratories Performance (Case Study of Nano for Measurement and Calibration Center-Khartoum Bahri-Sudan)

Abstract

This descriptive study was carried out in Nano for measurement and calibration center –khartoum Bahri, during the period from March to November 2018. This study aimed to determine the impact of implementing ISO/IEC 17025 in Laboratories performance. Both secondary and primary data were used in this research. Secondary data was generated through a literature search on accreditation and ISO 17025 standard. Three survey questionnaires were designed to meet the research objectives, first one for technician ,second one for administration ,and third one for external customers then collected and analyzed using SPSS program ,frequencies and percentages were calculated. An evaluation of the organization performance in a case study laboratory –The NMCC- was carried out in some aspects like the management system, personnel qualification and performance, working environment, the key strategic results and customers satisfaction. Based on the results, it was found a strong relationship between laboratory accreditation and improvement of the management system applied in the laboratories, improvement of the personnel qualification and performance in laboratories, increase customers satisfaction, enhance working environment and increase the center's key strategic results. Feasible recommendations were made to examine the reasons that prevent calibration laboratories to apply the standard of 17025 in Sudan and study deeply about the impact of implementing the ISO/IEC 17025 standard on economy in Sudan.