Abstract:
The purpose of this qualitative study is to investigate the role of
implementation of ISO 9001:2015 quality management systems on
employee‘s satisfaction at National Industries Company Omdurman
/Sudan, where researcher used a descriptive approach to its appropriateness
for the purposes of the study.
Questionnaire designed as a tool to collect data and distributed randomly to
(70) of employees of National industries company, so they contain four
aspects: the effectiveness of QMS, leadership commitment, Employee
involvement and continuous improvement.
The data analyzed using (SPSS) software program for statistical treatments
appropriate to put the study for it according to the following changes:
(gender, educational level, age, job title).
The result of this study showed that there is no a statistically significant
relationship between the effectiveness of the QMS and the employees
satisfaction and there is statistically significant relationship between
implementing of ISO 9001:2015 QMS (leadership commitment, Employee
involvement ,continuous improvement) on the employees satisfaction ,
results from the analysis of employee‘s feedback showed positive trends
,The more correlated factor to employee satisfaction is Employee
involvement thence continuous improvement and leadership commitment
as result from this study.
So its recommended to generalize the experience of implementing QMS
ISO 9001:2015 in all the industrial sectors in Sudan as it leads to
Employees satisfaction which is the intended aim of implementing QMS
ISO 9001:2015 which begins with customer requirement and end with
customer satisfaction and the need for senior management commitment to
developing business system to keep pace with modern technological
developments.
