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The Impact of the implementation of TQM on the Organizational Performance and Customers Satisfaction
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| dc.contributor.author | alla, Hadeil Khaleil Mohammed Ali faraj | |
| dc.contributor.author | Supervisor, -Ali Abdalla Alhakim | |
| dc.date.accessioned | 2019-07-01T08:24:48Z | |
| dc.date.available | 2019-07-01T08:24:48Z | |
| dc.date.issued | 2018-11-06 | |
| dc.identifier.citation | alla, Hadeil Khaleil Mohammed Ali faraj . The Impact of the implementation of TQM on the Organizational Performance and Customers Satisfaction : Case-study on Giad Industrial Group \ Hadeil Khaleil Mohammed Ali faraj alla ; Ali Abdalla Alhakim .- Khartoum:Sudan University of Science & Technology,Total Quality Center,2018.-68p.:ill.;28cm.-M.Sc. | en_US |
| dc.identifier.uri | http://repository.sustech.edu/handle/123456789/22767 | |
| dc.description | Thesis | en_US |
| dc.description.abstract | The TQM is one of the modern management tools that used by organizations to improve their performance and to strengthen the competitive advantage of products and services. This study examined the impacts of the implementation of TQM on the organizational performance using customer satisfaction as a leading indicator. Both qualitative and quantitative methods have been used in this study. Questionnaire tool was used in the collection of data from 2 companies and SPSS program is used for analysis. Research results showed that TQM has positive impacts on organizational performance in terms of customer satisfaction as a leading indicator. Research recommended that all Sudanese business units are to adopt and apply TQM in terms of leadership, training of employee and customer focus so as to improve the organizational performance as well as the customer satisfaction. | en_US |
| dc.description.sponsorship | Sudan University of Science & Technology | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Sudan University of Science and Technology | en_US |
| dc.subject | Total Quality Management | en_US |
| dc.subject | The Impact of the implementation of TQM | en_US |
| dc.subject | Organizational Performance and Customers Satisfaction | en_US |
| dc.title | The Impact of the implementation of TQM on the Organizational Performance and Customers Satisfaction | en_US |
| dc.title.alternative | أثر تطبيق الجودة الشاملة على أداء المنظمات ورضا العملاء | en_US |
| dc.type | Thesis | en_US |
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