Conflict Management and Preferred Style for Resolving Conflict

Abstract

The purpose of this paper is what the common causes of conflict in Middle East (Egypt, Qatar, Jordan, K.S.A and Kuwait), and what is preferred style for resolving conflict in these countries. Conflict is inevitable and often necessary to management techniques build personality and relationships high-performing teams will evolve through form, storm and norm, so the conflict is not the problem poor management of the conflict is the problem, sometimes use power to win too emotionally involved and others around you can solve the conflict by many methods intended for addressing conflict between opponents also might be considered. This paper will provide an overview of the concepts of conflict, where conflict occurs, differences between competition and conflict, conflict type, Common causes of conflict, how to minimize the conflict, how to build team work, how to manage conflict, conflict strategy and style, prefer style that using when resolve conflict and steps for resolving conflict. We make a questionnaire in much country in Middle East in construction field. First we found that conflict is natural and should be happened between teams up to 95%. Secondly we found the most reason that increases conflict is due personality issues (personal chemistry) up to 90%. At last we found that up to 90% of managers are using collaborating and accommodating as a mode of conflict resolving, which is found to be more commonly used in handling conflict. The paper presents a useful source of information which would benefits organizations in its globalization, which has faded the national boundaries and has brought people of different culture to work together on a single platform.