Abstract:
Job satisfactionisaset ofbeautifulfeelings,thattheemployeefeelsabout himself,hisjobandtheinstitutioninwhichheworks,andwhichturnshiswork andthenhiswholelifeintorealjoy.Theresearchproblemthereisnorealand actualinterestinthe satisfactionoftheworkers,providingtheappropriatework environmentandmoralmotivationandgivingtheemployeeanareaofcreativity andnoticeinturnandimportance.
This studyaimed to assess thecorrelation between employee satisfaction and patientsatisfaction,anassessmentofthe kindsofmetricsusefulforevaluating employeeengagementand satisfaction,establishing a starting pointforconnecting employee engagementto employee performance,makepreliminary recommendations for practices that the hospital may undertake to improve employeeperformanceand patientexperiencesandto provide guidance for a long- term, more extensive data collection and analysis techniques to more deeply explore theextenttowhichemployeesatisfactionaffects performanceand the aspects ofsatisfactionissuesthathave thegreatest impactonemployeeretention andservice quality.
Thestudyusedadescriptiveanalyticalapproachasquestionnairewasused asa toolfor datacollection.
Thestudy populationiscomposedof hospitalemployeesandpatients, the researcher distributed2 questionnairestoemployeesandpatients. The totalnumber ofoutpatientemployeeswas502, targeting70employees(8doctors, 5nurses, 13 technicians,26managementemployeesand18boardersand cleaners).Onother side70patientswererecruitedtoparticipation.
Thisstudyrevealedthat there were:
• Thereisstatisticallysignificantcorrelationbetweenemployeeengagement andemployee performance
• Thereisstatisticallysignificantcorrelationbetweenemployeeengagement andemployee satisfaction
• Thereisstatisticallysignificantcorrelationbetweenemployeesatisfaction andemployee performance
• Thereisstatisticallysignificantcorrelationbetweenemployeesatisfaction andpatientsatisfaction.
Recommendationsofthisstudy were,patientsandemployee’ssatisfactionsurveys andevolutions should be developedfor the health systemsinpublicandprivate healthfacilities,annualassessmentofemployeeperformanceshouldbe carriedout forpublicandprivate healthfacilities, provisionofsuitableenvironmentfor employees,accommodation ofpatientswaitingareaandinform patientsabouthow touse phonebookingtoreduce waitingtime.
