Abstract:
This study aims to solve the problem of communications and providing good customer service for the Sudanese Electricity Distribution Company ”SEDC”, through the use of Map Navigation and Geographic Information System (GIS) technology. It is well-known, that GIS plays an important role providing a platform for effective planning, organizing and decision-making, In this research we add the locations and information of customers in ArcGIS10 to ensure access of navigation services to all company customers. A database is created for the study area (Khartoum Bahry) about customers (personal data, Electricity data) in a way to provide full description about the customers. With the help of Esri’s ArcGIS10 software, and here in particular using the Editor tool, we have inserted customer data (location and information). After that we use DiggerQT10 to convert data from ArcGIS10 software to the Map factor navigation software running on a smartphone as map file format. One of the final results from this study is providing good services for the customers and to prove that an Emergency car system is very efficient and very quick to get the technician to the customer’s location to solve the problem.
