Browsing Volume 14 No. 2 by Subject "Measuring the Performance"

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Measuring the Performance of Human Services Providers using SERVQUAL Model: Study on governmental hospitals services at Ministry of Health –Khartoum state 2012

Alamin, Tarig Hassan M; Younis, Adil Mousa (Sudan University of Science And Technology, 2012-01-01)

One of the most influential models in the service quality literature is the model of service quality gaps. In this study SERVQUAL as an effective approach to measure the quality of provided hospital services in Khartoum ...

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