Impact of Implementation ISO 9001:2008 Quality Management Systems on Employee Satisfaction (Case study: National Industry Company- Omdurman-Sudan)

Abstract

The purpose of this study was to investigate the impact of implementation of ISO 9001:2008 quality management systems on employee’s satisfaction in National Industries CompanyOmdurman /Sudan, where researcher used a descriptive approach to its appropriateness for the purposes of the studyThis study was conducted on a sample of (70) employees of National industries company employees. Questionnaire designed as a tool to collect data.(SPSS) software program for statistical treatments appropriate to put the study for it according to the following changes: (gender, educationallevel, age, job). Results from the analysis of employee’s feedback showed positive trends about64.8%from the impact of National industries company employees. The study found that National Industries Company is committed to adopting and applying the principle of ISO9001:2008, which is reflected in the employees’ feedback results towards the company, which explained that the adoption of ISO ISO9001:2008 standard has appositive impact satisfaction in the national industries company.