Abstract:
The main purpose of this study was to investigate internal service quality in
human resource management among bank employees in (Alnile Bank) and
the relationship between ISQ-HRM and employee satisfaction .
This study was conducted in Nile Bank. For the analyses of research
work, the data were collected through a cross-sectional field study of the
frontline employees and management of Alnile bank for commerce and
development located in Khartoum a total of 54copies of the questionnaire
were distributed to different selected areas and 54 copies of the same
were collected back.
The study finds that employee selection, employee training and
development, work design, job definition employee rewards and
compensation report high, positive and significant dimensionality to
internal service quality in human resource management. The study
further finds that internal service quality in human resource has positive
and significant effect on employee job satisfaction. Based on findings of
the study that the human resource development departments should
review and enhance the motivation, training, and retention of good
employees and that employee should support the concept of the ISQ. The
employees’ selection and their rewards and recognitions, their training
and development, work design and job definition all are the most
important human resource management areas in enhancing the
employees’ job satisfaction and the retention of prospective employees.
