Relationship Between Work Stress, Burnout and Health of Health Care Providers in Accident and Emergency Hospital- Administration of Medical Services Khartoum State

Abstract

This research is questionnaire-based survey, the study was conducted to identify the relationship between work stress, burnout & health among health care providers focused on doctors & nurses in Accident and Emergency Hospital-. The total number of sample = 145 (41 doctors & 104 nurses). The questionnaire consisted of 4 sections (total of 56 variables): 1- general /personal data (type, occupation, working years, type of occupation, duty), 2- stress factors (18 variables), 3-burnout indicators (17 variables), and 4- health problems (16variables). The researcher was analyzed the data by using statistical analysis software program (SPSS "Statistical Package for the Social Sciences) version 20 + Microsoft office Excel 2016. The result of the survey showed that there is relationship between work stress factors & burnout indicators, work stress factors & health problems, burnout indicators & health problems. And the main factor that causes stress is lack of recognition, reward and resources, the main burnout indicator is emotional exhaustion and the main health problem is tiredness. The recommendations are: Good planning of resources is necessary in every day work& especially during critical times, time should also be reserved for listening to the staff & attempting to create opportunities for the employees, increase encouragement & support to staff in the development of their interpersonal, training and job skills and establish appropriate acknowledgement & appreciation of staff efforts in a fair & timely manner, this include appropriate and regular financial compensation as well as employee or team celebrations, recognition.