Assessment of Implementing Key Performance Indicators (KPIs) in Radiology Department

Abstract

Performance measurement in modern management is an integral part of the administrative and technical success by measuring performance indicators and to identify the extent of success in achieving the objectives set. That is why this study focuses on the implementation of the proposed policy on actual study in the radiology department to measure the performance indicators in the context of the provision of diagnostic imaging services. Key Performance indicators has become necessary to ensure the quality, transparency and setting priorities in the health care sector. The required data collection for each indicator through the collection of data in the prescribed period to study, the work of the State of United Arab Emirates, which included a number of form ( 22.420 ) images . After statistical analysis of the data each Mosher reached degree images returned rate index ( 33.60 ) and the degree of tuning index time achievement tests for imaging reports ( routine) ( 29.88 ) and the index set achievement tests CT scan emergency time ( 17.34 ) degree and the index patient satisfaction ( 11.58 ) degree so that reached Performance Index total (92.40). The study identified (100) a possible maximum overall performance and has been distributed to four performance indicators to measure performance at different rates depending on the importance of the index which is (35) degrees to the rate of returned images, (30) degrees to adjust images reporting time for radiologic test (routine), (20) degrees to adjust Round time of the emergency room CT and (15) degrees Patient satisfaction. The study concludes that the evaluation process in accordance with that approach in clarifying the overall performance degree in line with the strategy defined for each department effectively contribute to avoid compartmentalized addressing of obstacle and the development of best practices for sustainable development processes in an integrated manner