Effect of Implementation Approaches of EFQM Excellence Model on Business Results

Abstract

This study aims to define the effects of implementation approaches of EFQM Excellence Model on business results in Giad Industrial Group which adopted the implementation of the excellence model since the year 2007. Six business units were selected as case study, but there were clear deviations in results achieved at Giad Award of Excellence. A descriptive analytical approach was adopted by using SPSS (15) and the data was collected by a questionnaire which based on determining the approaches and the perception of sub-criteria of deployed approach and the effective support activities of the study were collected by the project managers of business units. The samples were selected due to the size of the business units of the case studies and the questionnaire analyzed and distributed to samples of 50 members of improvement teams at business units selected. The results concluded that the workshop approach was deployed with the percentage of 94% of all approaches implemented at GIG. The study also explored that the performance indicators of approaches considered one of the success factors of implementing the EFQM Excellence Model. The recommendations concerning the implementation approach represented by increasing of awareness of the concept of self assessment, the high commitment of leadership, continuous improvement of approach in implementation of EFQM excellence model